Policyholder services Greece

We aim to deliver a fast and simple claims experience, with the minimum of effort on your part.

How To Claim

Please contact out Claims department which operates daily from Monday to Friday from 09:00 am till 17:00 pm. Our dedicated claims expert team will send you the claim form and guide you through our simplified claims process and support you on your claims journey. You claims can either be submitted by email or post. 

Hints & tips

To help avoid delays and to get the best out of the claims process:

  • Check your policy document to make sure you are eligible to claim
  • Complete every section of the claim form; we need this information to assess your claim
  • Make sure you include all supporting documentation specified on the form

What happens next?

If your claim is successful we will send you a letter describing the amount to be paid, who the payment will be made to, the date the payment will leave AXA Partners – Credit & Lifestyle Protection, and how long it usually takes for the payment to reach the recipient.

If your claim is declined we will send you a letter with a full explanation of why we can not pay your claim. It may be that the information or documentation you sent does not fully describe your circumstance; if you can obtain new information or documentation to support your claim we will be happy to reassess it.

Complaints

Our goal is to provide an excellent service to all of our customers. If you feel we have let you down then please let us know immediately.

We take all customer complaints seriously. When you contact us please include the following information:

  • Your name and address
  • A daytime contact number and a preferred time you wish to be contacted
  • Any reference numbers (e.g. claim number, policy number)
  • A clear description of your concern or complaint
  • Details of what you would like us to do to put it right

How to contact us

Our opening hours are 09:00 – 17:00.